Return and Refund Policy

Our Policy

At Ezy Infinity, customer satisfaction is our priority. We offer a hassle-free return and refund policy for eligible items. Please read the following guidelines to understand our process.

Eligibility for Returns

You may return an item within 30 days from the date of delivery for a full refund or exchange, provided the item meets the following conditions:

• The item must be unused and in its original packaging.
• The item must not be marked as "Final Sale" or "Non-Returnable."
• The item must be in its original condition (not damaged or altered).

How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at contact@ezyinfinity.com within 30 days of receiving your item.
2. Provide your order number and reason for the return.
3. Our team will guide you through the return process and provide instructions for returning the product.

Refund Process

Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

Exchanges

If you'd like to exchange an item, please contact us at contact@ezyinfinity.com with your request. We will guide you through the process to ensure your exchange is handled smoothly.

Items Not Eligible for Return

Some items are not eligible for returns, including:

• Customized or personalized products
• Items marked as "Final Sale"
• Opened or used health and personal care products
• Products with missing or damaged packaging

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. If you are returning an item due to a change of mind, please ensure the item is returned in its original condition.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@ezyinfinity.com with your order number and photos of the damage. We will resolve the issue by either issuing a full refund or sending a replacement at no additional cost to you.

International Returns

For international orders, customers are responsible for the return shipping costs. Please be aware that customs duties and taxes may apply, and we cannot be held responsible for delays caused by customs clearance.

Contact Us

If you have any questions or need assistance with your return or refund, please don't hesitate to reach out to our customer service team at contact@ezyinfinity.com.